Legal
Last Updated: January 1, 2025 | Effective Date: January 1, 2025
| Situation | Return Eligible? | Refund Type | Timeframe |
|---|---|---|---|
| Damaged / broken product received | ✓ Yes | Full Refund or Replacement | Within 48 hours of delivery |
| Wrong product delivered | ✓ Yes | Full Refund or Replacement | Within 48 hours of delivery |
| Product not delivered | ✓ Yes | Full Refund | After 10 business days |
| Opened / used product | ✗ No | Not Eligible | — |
| Dislike of fragrance / scent preference | ✗ No | Not Eligible | — |
| Personalized / custom engraved bottle | ✗ No | Not Eligible | — |
| Order cancellation (before dispatch) | ✓ Yes | Full Refund | Within 12 hours of placing order |
| Order cancellation (after dispatch) | Partial | After return received | After return is delivered to us |
✅ Products that arrive physically damaged (broken bottle, leaking, cracked cap)
✅ Products that are defective (pump not working, seal broken on arrival)
✅ Wrong product delivered (different scent or size than ordered)
✅ Incomplete order (missing items from a multi-item order)
❌ Products that have been opened, used, or partially consumed
❌ Returns due to personal fragrance preference (scent is subjective — please use our sample/tester program)
❌ Personalized or custom-engraved bottles (these are made specifically for you)
❌ Products where the original packaging, seal, or box has been damaged by the customer
❌ Returns requested after 7 days of delivery date
❌ Products purchased during clearance or final sale events
For damaged or wrong products, email returns@ginfarm.in or WhatsApp us within 48 hours of receiving your order.
Provide your Order ID, name, phone number, and a clear photo/video of the damaged or incorrect product and its packaging.
Our team will review your request within 2 business days and confirm if your return is approved.
If approved, we will arrange a reverse pickup from your address (free of cost). Pack the product securely in its original packaging.
Once we receive and inspect the returned product, your refund or replacement will be processed within 5–7 business days.
| Original Payment Method | Refund Mode | Timeframe |
|---|---|---|
| UPI (GPay, PhonePe, Paytm) | Back to UPI / Bank Account | 3–5 business days |
| Credit / Debit Card | Back to original card | 5–7 business days |
| Net Banking | Back to bank account | 3–5 business days |
| Wallets (Paytm, Amazon Pay) | Back to wallet | 1–3 business days |
| Cash on Delivery (COD) | Bank Transfer (NEFT/IMPS) | 5–7 business days after receiving bank details |
| Store Credit / Coupon | Store Credit (GinFarm Wallet) | Within 24 hours of approval |
📌 Refunds are processed after the returned product is received and quality-checked at our warehouse. Original shipping charges are non-refundable unless the return is due to our error.
A partial refund may be issued in cases where:
You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched. To cancel, email support@ginfarm.in or WhatsApp us with your Order ID. A full refund will be processed within 3–5 business days.
Once an order has been dispatched, it cannot be cancelled. You may initiate a return after receiving the product, in accordance with our return eligibility criteria above. Return shipping costs in this case will be borne by the customer.
We reserve the right to cancel orders in the following situations:
In such cases, a full refund will be issued automatically within 3–5 business days.
| Location | Standard Delivery | Express Delivery |
|---|---|---|
| Metro cities (Delhi, Mumbai, Bengaluru, etc.) | 3–5 business days | 1–2 business days |
| Tier 2 & Tier 3 cities | 5–7 business days | 2–3 business days |
| Remote / rural areas | 7–12 business days | Not available |
Once your order is dispatched, you will receive an SMS and email with your tracking ID. You can track your order on the courier partner's website. For tracking assistance, contact us at support@ginfarm.in.
Despite careful packaging, products can occasionally be damaged during shipping. If you receive a damaged product:
We currently offer exchanges only for wrong products delivered. We do not offer size or scent exchanges for correctly delivered orders. If you received the wrong item, follow the return process and we will ship the correct product once your return is received.
If you are not satisfied with our resolution, you may escalate your complaint to:
Our support team is available Monday–Saturday, 10 AM – 6 PM IST
Please include your Order ID in all communications